Data Protection Policy Clients and Prospective Clients
Find the Data Protection Policy Clients and Prospective Clients.
The purpose of this data protection policy (hereinafter the ‘Policy’) is to provide ABSYS CYBORG’s clients and prospective clients with information on how it processes their personal data, as data controller and as processor. Under its contractual and pre-contractual relationships. ABSYS CYBORG undertakes to comply with the regulations in force applicable to personal data processing, specially Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter the ‘GDPR’, as well as any applicable regulations (hereinafter the ‘Regulations’).
BELOW ARE SOME DEFINITIONS TO HELP YOU UNDERSTAND OUR POLICY:
« Client » means a natural or legal person for whom Absys Cyborg provides a service or benefit.
« Recipient » means a natural or legal person, public authority, agency or another body, to which the
personal data are disclosed, whether a third party or not.
« Personal Data » means any information relating to an identified or identifiable natural person (hereinafter the ‘Data subject’); an ‘identifiable natural person’ is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more of the physical, physiological, genetic, mental, economic, cultural or social identity of said natural person.
« Absys Cyborg » means any company belonging to the Absys Cyborg Group, either controlled by Absys Cyborg SA pursuant
or with whom Absys Cyborg SA has a legal relationship.
« Prospective client » means any natural or person who may use services provided by and/or be in contact with Absys Cyborg.
« Data controller » means the natural or legal person public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing, where the purposes and means of such Processing are determined by Union or Member State law, the Data controller or the specific criteria for its nomination may be provided for by Union or Member State law.
« Data processor » means the natural or legal person, public authority, agency or other body which processes Personal data on behalf of the Data controller.
« Processing » means any operation performed on Personal data, whether or not by automated means, such as collection, recording organization, structuring storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
« Personal data breach » means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal data transmitted, stored or otherwise processed.
1 - ABSYS CYBORG DATA CONTROLLER
1.1 PRINCIPLES RELATING TO DATA PROCESSING
As stated in the preamble herein, ABSYS CYBORG makes every effort to ensure ongoing compliance with the key principles of the GDPR and to assure all its Clients and Prospective clients that any Personal data collected is processed in a legal, fair and transparent manner.
Personal data is collected for specific, express and legitimate purposes and ABSYS CYBORG undertakes not to process it for purposes which are incompatible with these objectives.
ABSYS CYBORG respects the principle of data minimization, in accordance with Article 5(c) of the GDPR, specifically that the Personal data processed must be adequate, relevant and limited to what is necessary in relation to the purposes defined below. In this way, ABSYS CYBORG ensures that ‘comment fields’ include only relevant and limited information.
1.2 PURPOSES AND LEGAL BASIS FOR DATA PROCESSING
|Client and Prospective client management||Legitimate interest in ensuring the development of the ABYS CYBORG Group|
|Management of business development activities (management of technical business development operations, including technical operations such as standardization, enrichment and data deduplication); tracking of marketing campaigns and selection of individuals to carry out activities relating to loyalty, business development and surveys; carrying out marketing campaigns; newsletters; phone calls||Legitimate interest in ensuring the development of the ABSYS CYBORG Group In some cases, the Data subject’s consent is required when their email address is indicated in an application from|
|Management of business activities (Client management and keeping track of all interactions with them, from the first call and email exchanges, meetings and presentations, to the signing of the contract); won/lost/ongoing opportunities: management of activities (appointments, phone calls, etc.); monitoring of telephone customer support; carrying out satisfaction surveys; Client accounts management||Legitimate interest in ensuring the development of the ABSYS CYBORG Group|
|Management of the marketing activities: Carrying out marketing campaigns; designing loyalty programs (marketing campaigns, tracking responses to the campaign); management of spams and oppositions to campaigns; generation of internet leads in the database; allocation of marketing relaunch tasks; linking an appointment or opportunity to a marketing activity; identification of duplicate contacts; Processing of hard bounces; testimonials or interviews||Legitimate interest in ensuring the development of the ABSYS CYBORG Group|
|Data collected by cookies on ABSYS CYBORG websites||Consent of the Data subject or legitimate interest in ensuring the development of the ABSYS CYBORG Group when the consent is not necessary|
|Contact forms on ABSYS CYBORG websites||Legitimate interest in ensuring the development of the ABSYS CYBORG Group|
|Organization of contests or promotional campaigns||Legitimate interest in ensuring the development of the ABSYS CYBORG Group|
|Management of unpaid invoices (reminders and final demands)||Necessity to perform a contract|
|Management of litigation and pre-litigation||ABSYS CYBORG’s legitimate interest in enforcing its rights|
|Performance monitoring (deliverables, delivery, schedule, revenue, monitoring committees, reports, etc.)||Necessity to perform a contract|
|Compilation of trade statistics||Legitimate interest in ensuring the development of the ABSYS CYBORG Group|
|Pre-sales management (invitations to tender, start-up, committee, etc.)||Legitimate interest in ensuring the development of the ABSYS CYBORG Group|
|Invoice management (invoices, deliverables, accounts, etc.)||Necessity to perform a contract|
|Management of contract documents (quotations, contracts, orders, etc.)||Necessity to perform a contract|
|Client audit tracking (auditors, schedule, audit scope, etc.)||Necessity to perform a contract|
|Management of the Processing activities register||Necessity to comply with a legal obligation|
|Management of requests to exercise data protection rights (right to access, correct or delete data, or limit or object to Processing, and right to portability of Personal data, where appropriate)||Necessity to comply with a legal obligation|
For each Processing operation, particularly in relation to security (video surveillance, swipe cards, etc.) or use of an IT resource made available to the Client or Prospective client by ABSYS CYBORG (software, hardware, etc.), Data subjects shall receive a specific statement telling them how their Personal data is processed.
2 - PERSONAL DATA PROCESSED
|Data types||Data categories|
|Identity data||Title, surname, first name, business address, business telephone number (landline and/or mobile), business fax number, business and/or personal mail address, internal Processing code allowing the Client to be identified. A copy of an identity document may be kept as evidence for the exercise of data protection rights (right to access, correct or delete data, or limit or object to Processing, and right to portability of Personal data, where appropriate) or to comply with a legal obligation|
|Working life||Job, position, company|
|Data relating to mailing campaign||Location of the recipient, actions of the recipient, IP data of the recipient’s device, data on the web browser|
|Data relating to monitoring of the business relationship||Correspondence, discussions and comments from Clients and Prospective clients|
|Data relating to the organization and Processing of contests and promotional campaigns||Participation date, responses to contests and nature of prizes offered|
If your Personal data has not been collected directly by ABSYS CYBORG, it may have been received by our databases leasing partners or business partners who are the Data controllers of their databases. The databases to which we have access may contain Personal data other than that described above, which we may consult, such as your photo or career history.
ABSYS CYBORG undertakes to keep you Personal data secure and confidential pursuant to the regulations in force and to ensure that alle Recipients follow appropriate security and confidentiality safeguards.
Recipients who may receive your Personal data include:
- Authorized personnel of ABSYS CYBORG; from the marketing department, the commercial service, the legal department, the service in charge of the client relationships and prospective clients, the administrative service, the logistics and IT services, as well as their hierarchical superiors;
- Authorized persons of the services responsible for control (auditor, departments responsible dor the internal control procedures, etc.);
- Partners and processors of ABSYS CYBORG;
- Organizations, court officers and legal professionals as part of their debt collection duties;
- The Data Protection Officer.
In case of a dispute, your Personal data may be sent to:
- People working to resolve the conflict;
- The legal authorities in the case of an offence;
- Judicial or administrative courts, join or commercial, or an arbitration panel, in order to establish, exercise or defend ABSYS CYBORG’s rights;
- Judicial or administrative courts, in order to execute an enforceable court decision which is binding on ABSYS CYBORG;
- Any natural or legal person in order to execute an enforceable court decision which is binding on ABSYS CYBORG.
Authorized suppliers may also have access to your Personal data as part of the services they may provide, including in connection with software solutions or IT resources used to process you Personal data (maintenance, support, hosting, security and monitoring of IT resources, etc.)
2.2 STORAGE PERIOD
The storage period applicable to your Personal data is determined according to the storage times provided for by law and regulations and the type of data concerned.
The main storage periods for the documents remating to Client and Prospective client management include, but are not limited to, the following:
|Document type||Storage period||Reference text|
|Client and Prospective client file management||Personal data relating to Clients may only be stored for as long as is strictly necessary for managing the business relationship, except for data that is required to prove a right or contract, which may be archived pursuant to the provisions of the French Commercial Code relating to the storage period for books and documents created in the course of business activities||Article 5 of the deliberation n°2016-246 of July 21, 2016 amending a simplified standard concerning the automated processing of personal data relating to the management of customers and prospects|
|Exercising the right to access, correct or delete data||1 year||Article 9 of the Penal Procedure Code|
|Exercising the right to object to data Processing||6 years||Article 8 of the Penal Procedure Code|
|Contracts signed between traders||5 years||Article L110-4 of the Commercial Code|
|Order management||10 years||Article L123-22 paragraph 2 of the Commercial Code|
|Invoice management||10 years||Article L123-22 paragraph 2 of the Commercial Code|
|Account, in particular Client account management||10 years||Article L123-22 paragraph 2 of the Commercial Code|
|Client file management||Client data is stored for the duration of the business relationship. It may be stored for marketing purposes for a maximum of 3 years from the end of this business relationship of 3 years from the end of the business relationship of 3 years from the end of this business relationship||Article 5 of the deliberation n°2016-246 of July 21, 2016 amending a simplified standard concerning the automated processing of personal data relating to the management of customers and prospects|
|Creation and management of the Prospective client files||3 years from the date they are put together by the Data controller or the date of the last contact from the Prospective client||Article 5 of the deliberation n°2016-246 of July 21, 2016 amending a simplified standard concerning the automated processing of personal data relating to the management of customers and prospects|
|Cookies||Information stored on the user’s device (e.g. cookies) and any other information used to identify users and allow users to be traced must not be retained for more than 13 months|
|Newsletter management||Until the Data subject unsubscribes||Article 5 e) of the GDPR, Article 4 5° of the amended law n°78-17|
|Sending of marketing materials (emails, telephone calls, faxes, SMS, etc.)||3 years from the date they are put together by the Data controller or the date of the last contact from the Prospective client|
|Opt-out list management||3 years from the date of entry in the list|
ABSYS CYBORG shall not store Personal data in a form allowing identification of Data subjects for a period longer than necessary, taking into account the purpose for which the data was originally collected.
ABSYS CYBORG may store data for longer periods if Personal data is processed for filing purposes in the public interest, scientific or historical research or statistical purposes, subject to the implementation of appropriate technical and organizational measures to safeguard the rights and freedoms of Data subjects.
2.3 SECURITY AND PRIVACY
ABSYS CYBORG implements all the technical and organizational measures it deems appropriate, in accordance with Article 32 of the GDPR, in order to ensure the security of your Personal data.
We ensure that all Recipients comply with the appropriate security and privacy safeguards.
ABSYS CYBORG cares about Personal data protection, and makes its staff aware of Personal data security.
For further information regarding your data security, please contact our DPO.
2.4 DATA TRANSFER
In the case of your Personal data being transferred to a recipient located in a non-European Community Member Sate, appropriate safeguards shall be put in place, in accordance with the GDPR, and ABSYS CYBORG shall inform you of these by any means possible.
Personal data transfer within entities of the ABSYS CYBORG Group not covered by a European Commission adequacy decision generally involves the signing of the standard contract terms.
ABSYS CYBORG has implement a data transfer policy. Please contact our DPO for more information.
2.5 RIGHTS OF DATA SUBJECTS
In accordance with the regulations, you may access Personal data concerning you and request for it to be corrected or deleted. You also have the rights to limit or object to the Processing of your Personal data and the right to portability of your data, where appropriate.
To gain a full understanding of these rights and the means of exercising them, you can send your questions and/or requests to our Data Protection Officer (DPO) by:
- Post to ABSYS CYBORG, 3 Carrefour De Weiden, 92 130 Issy-les-Moulineaux, with the subject “Personal data”
- Email to firstname.lastname@example.org
The DPO shall reply to you as quickly as possible.
You also have the right to make a complaint to the French Data Protection Agency (CNIL), which is currently located at the following address: 3 place de Fontenoy, 75007 Paris.
3 - ABSYS CYBORG DATA PROCESSOR
As part of the provision of its services, ABSYS CYBORG may process Personal data on behalf of the Client. In this case, the Client is the Data controller and ABSYS CYBORG is the Data processor.
As a Data processor, ABSYS CYBORG undertakes to process Personal data in accordance with the Client’s written instructions.
Pursuant to article 28 of the GDPR, ABSYS CYBORG and the Client shall sign a contract defining in particular the subject and duration of the Processing, the nature and purpose of the Processing, the type of the Personal data and categories of Data subjects, and the rights and responsibilities of the Data controller. In this context, ABSYS CYBORG makes its Data Processing Contract (‘DPC’) template available to the Client under a confidentiality obligation.
ABSYS CYBORG undertakes to comply with the technical and organizational measures defined by mutual agreement with the Client in accordance with article 32 of the GDPR in order to ensure data security and privacy. ABSYS CYBORG makes its Information Security Systems Policy (ISSP) available to the Client under a confidentiality obligation. Where necessary, the Parties may agree on Security Assurance Plan (SAP).
If ABSYS CYBORG calls upon a subsequent Data processor to perform part of the services conferred upon it, the latter may have access to Personal data. In this case, ABSYS CYBORG shall ensure that the Data processor is also bound by the obligations in force regarding data protection.
In the case of your Personal data being transferred to a Recipient located in a non-European Community Member State, appropriate safeguards shall be put in place, in accordance with the GDPR.
The support and assistance provided by ABSYS CYBORG to the Client is defined in the contract, as well as the audit conditions. ABSYS CYBORG shall comply with the provisions of the GDPR relating to notifications it must make to the Client.
ABSYS CYBORG ensures that persons authorized to process Personal data undertake to respect privacy or are subject to an appropriate legal confidentiality obligation.
4 - AMENDMENTS TO THE POLICY
This Policy may be amended by ABSYS CYBORG management in order to take into account recommendations from the CNIL, changes in the law, case-law or information technology and, more generally, on the basis of any developments in IT and communications technology.