Microsoft Dynamics 365 CRM
Unlock the full potential of your company with Microsoft CRM, the key to efficient customer management and better sales management. Don't let this opportunity slip away!
What is Microsoft CRM?
Microsoft's CRM (Customer Relationship Management) applications are specially designed to let all companies better manage their customer relationships, thanks to precise follow-up and automation designed to ensure the company's longevity.
Microsoft Dynamics 365 is a complete and integrated solution that allows companies to generate effective activities and relationships with their customers. It offers advanced functionalities for marketing, sales, and customer service. It can also connect to third-party systems and other applications to provide information and complete data, and up-to-date. The platform is easy to use. It can be personalized as required.
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The benefits of Microsoft Dynamics 365 CRM
- Run campaigns on multiple channels and improve marketing ROI
- Develop affinity for your brand
- Encourage long-term customer loyalty
- Personalize your customer service through 360-degree visibility of your customers
- Unify Microsoft technologies to further enhance the data for your marketing strategy
- Provide your employees with the latest customer information in real time so that they can create personalized experiences
- Allow customers to communicate through any channel and on their preferred device
- Give your employees an overview of your customers to identify new business opportunities
- Offer a connected and proactive service to help your technicians give customers a positive on-site experience
Stay agile and do more with less
Improve efficiency and reduce costs with CRM from Microsoft Dynamics 365. Establish a tightly integrated enterprise that fosters connectivity among individuals, data, and workflows throughout the organization, empowering all teams to swiftly adapt and innovate. Harness the power of collective intelligence for optimal results.
CRM Microsoft: your ally for optimized customer relationships
- Lead generation and follow-up
- Track sales and pipeline objectives
- Optimization of collaborative work
- Identify and track contracts, requests, and incidents
- Technician scheduling
- Creation and tracking of all marketing actions
- Native integration with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
- Connection with your ERP or business tools via the Power Platform
- Mobile use via a dedicated application for smartphones and tablets
- Management and reporting tools
Applications that suit you
Choose one, several, or all Microsoft Dynamics 365 applications.
Designed to work together with your existing systems, you create a complete solution that fits you and connects to your entire business.
Complementary to Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central is a powerful Enterprise Resource Planning (ERP) solution designed to help businesses of all sizes streamline operations and drive growth. This all-in-one cloud platform offers a complete range of financial management, sales, inventory management, and operations processing tools, all seamlessly integrated.
With Microsoft Dynamics 365, companies can gain efficiency by automating their business processes, making informed decisions with real-time data, and improving the customer experience.
This scalable ERP solution adapts to changing business needs, offering the flexibility essential for adapting to market challenges.
Copilot for ERP and CRM Microsoft Dynamics 365
Copilot is Microsoft's latest innovation. It is designed to help companies maximize efficiency using AI. With that, you have the ability to automate repetitive tasks, offer intelligent recommendations, and accelerate decision-making. Copilot can be integrated into a variety of applications and services, including Microsoft Sales and Marketing applications.
Here are just a few examples of how Copilot can be used in your day-to-day business:
- Generate emails in response to customer requests
- Write reports on interventions, meetings, or interviews
- Deploy an AI-based chatbot to automate certain key points in customer relations
- Gain customer insights faster and in real time
- Create and personalize marketing content faster
Customize your solutions with Power Platform
With Microsoft Power Platform, put individual power at the service of collective efficiency.
Link Power Platform applications to Microsoft 365, Dynamics 365, Azure, and hundreds of other applications to create professional solutions.
Power Virtual Agents
Easily create chatbots to converse with your customers and employees.
All Softwares included in the Microsoft Dynamics 365 CRM solution
Microsoft Dynamics 365 Marketing
Microsoft Dynamics 365 Marketing provides a range of essential tools for the management and optimization of your marketing campaigns.
- Advanced customization of campaigns to effectively target customers
- Automation of marketing processes
- Real-time tracking of results for strategic adjustments
- Seamless integration with other Microsoft applications
- Creation of detailed reports
With Microsoft Dynamics 365 Marketing, you can maximize the impact of your marketing efforts while simplifying the management of your campaigns.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales is a sales management solution that simplifies and optimizes every aspect of your sales process.
- Effective management of leads and opportunities
- Tracking customer interactions and sales history
- Customization of offers and pricing for more relevant sales
- Seamless collaboration through seamless integration with other Microsoft applications
- Real-time data analysis for strategic decision-making
With Microsoft Dynamics 365 Sales, you can improve your sales performance, retain customers, and proactively grow your business.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a customer service management solution that allows you to provide quality support.
- Efficient management of customer requests
- Knowledge base to help customers find answers quickly
- Performance tracking and analysis to improve customer satisfaction
- Process automation for a more productive customer service
- Full integration with other Microsoft tools for seamless collaboration
With Microsoft Dynamics 365 Customer Service, you can deliver superior customer service while optimizing the efficiency of your support operations.
Which needs are met with Microsoft Dynamics 365 CRM solution?
CRM
Thanks to our CRM solutions, you will win new prospects and build customer loyalty effectively to grow your business. CRM tools will help you accelerate your business growth and automate daily tasks. CRM also provides a global view with customizable dashboards showing the history of customer interactions.
CRM